Welcome to Orval ("we", "us", or "our"). Your privacy is important to us, and we are fully committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit or make a purchase at orvalshop.com.
By using our website, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our services.
1. What Information We Collect
We collect personal and technical data to fulfill your order and improve your experience. This includes:
- Personal Information: Name, email, shipping/billing address, phone number, and payment information (securely processed).
- Account Data: Login credentials, saved preferences, and order history.
- Technical Data: IP address, browser type, device information, session duration, referral pages, and language settings.
- Cookies: Used to track your activity, preferences, and help enhance your site experience. You can opt-out via your browser settings.
2. How We Use Your Information
Your data is used for the following legitimate purposes:
- To process and deliver your orders
- To create and manage your account
- To send important communications like order updates and password resets
- To provide personalized product recommendations
- To respond to inquiries and support requests
- To detect and prevent fraud or unauthorized access
- To comply with legal and regulatory obligations
3. Marketing and Communication Preferences
We may send you promotional emails about new products, special offers, or store updates — but only if you’ve opted in. You may unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us.
4. How We Protect Your Information
- Data is encrypted in transit via SSL (HTTPS).
- Payment data is handled via secure third-party gateways such as PayPal or Stripe. We never store full credit card information.
- Our internal systems are monitored and access-controlled to authorized personnel only.
5. Sharing Your Information
We do not sell your personal information. We only share data with trusted third parties to provide essential services:
- Shipping partners (e.g., USPS, DHL)
- Payment processors (e.g., Stripe, PayPal)
- Analytics and marketing tools (e.g., Google Analytics, Meta Ads)
- IT and hosting providers
- Authorities when legally required
6. Cookies & Tracking
We use cookies and similar tracking technologies to remember your preferences, improve website speed, and deliver personalized content. You can manage or delete cookies in your browser settings at any time.
7. International Data Transfers
If you are accessing our site from outside the United States, please be aware that your data may be transferred to and processed in the U.S. where data protection laws may differ. We take appropriate safeguards to protect your privacy regardless of location.
8. Your Rights
You have the right to:
- Access and review the data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing
- Request account closure
To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe, typically within 7 business days.
9. Account Security
You are responsible for keeping your account credentials confidential. If you suspect unauthorized access, please reset your password and notify us immediately.
10. Data Retention
We retain your data for as long as necessary to fulfill your order and meet legal obligations. You can request deletion of your data at any time.
11. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before sharing data.
12. Updates to This Policy
We may revise this Privacy Policy from time to time. All updates will be posted on this page with the revised date. Continued use of our site indicates acceptance of the changes.
Last updated: April 14, 2025
13. Contact Us
If you have any questions, concerns, or requests related to this policy, please reach out to us:
Orval Customer Support
📧 Email: [email protected]
🌐 Website: https://orvalshop.com