At Orval, we take pride in the quality of our curtains and the satisfaction of our customers. If for any reason you are not completely happy with your purchase, we offer a worry-free return and refund process — because your peace of mind matters to us.
✅ 30-Day Hassle-Free Return Guarantee
You may return your order within 30 days of delivery for a full refund, provided that:
- The item is unused and in its original condition
- Packaging, tags, and labels are complete and unaltered
- No signs of wear, washing, or damage are present
🚚 Free Returns — We’ve Got You Covered
We provide free return shipping for all approved returns. To initiate a return, please contact our support team first. We will issue:
- A prepaid return label
- Clear instructions to guide your return process
Unauthorized or late returns may not be accepted.
💳 Refund Process & Timelines
Once your return is received and inspected:
- You’ll receive an email notification about the approval or rejection
- If approved, your refund will be issued within 5 business days
- Funds will be returned to your original payment method
📦 Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please notify us within 5 days of delivery. We’ll cover all costs for a replacement or refund.
📞 How to Start a Return
- Contact us at here with your order number and reason for return.
- Receive your return label and instructions.
- Pack your item securely and drop it off with the carrier.
- We’ll handle the rest and keep you updated!
If you have any questions about your return, don't hesitate to reach out. Our friendly support team is always here to help.